Operations Manager, Amazon Logistics

Operations Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

We are seeking an Operations Manager to lead one of our Delivery Stations. Key job responsibilities include managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis. Managing day-to-day relationships with multiple Delivery Service Providers (DSPs). Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team. Presenting operational metrics regularly to the senior leadership team. Problem-solving for closing gaps between performance and goals. Hiring and developing top talent. Creating and implementing a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement. Working with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering.

A day in the life of the Ops Manager includes leading an operation for +30k packages. Managing On-The-Road execution encompassing Delivery Service Partners, and Drivers on route and developing strategies to streamline these operations. Leading a team of 7 managers and +100 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fostering a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembling the right team, assigning the tracking strategy, and controlling the operation to ensure timely and successful Last Mile delivery.

About the team: Responsible for goals in an area where the strategy may not yet be defined. Establishing workflows, SLAs, and operational excellence mechanisms at the site. Setting the standard for effective Delivery Station management and is well versed in industry practices and technologies. Having a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Bringing Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.