Operations Manager, Infrastructure Operations Physical Security

Operations Manager For ADC Cleared Escort Programme

The ADC Cleared Escort Programme is looking for a detail-oriented, experienced and professional Operations Manager. The cleared escort team provides an internal service, providing construction and operations security escorts, who accompany uncleared personnel into data centre areas to ensure our work meets stringent regulations for access and security.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Escort Programme is the global resource provider to Infrastructure, Operations and Services teams for our regions. The Operations Manager portfolio is customer-centric, supporting new and existing regions.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. You will support an internal service, providing construction and operations security escorts to ensure our work meets stringent government regulations for access and security.

You will manage security resources across a geographically dispersed and global programme. You will work with multiple partners across a matrixed organisation to understand their use of uncleared labour. You will help define the right cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources, aligned to that demand, making sure each team has the resources they need, when they need them. You will oversee the training and performance of the security escorts.

Key job responsibilities:

• Communications (Stakeholder, Customer, and Vendor)
• Resource vendor management
• Demand forecasting and utilisation
• Escort clearance processing, training and delivery
• Resource prioritisation and scheduling
• Escalation reporting and management
• Reporting (financial, business analytics and voice of the customer) in written format.

This position requires that the candidate to hold or be able to attain an Australian Government Security Vetting Agency clearance.

A day in the life:

Partner with all infrastructure and service Technical Infrastructure Programme Managers and Project Managers to manage security escort requirements across the lifecycle of the region. Work directly with security escort vendors, personnel security partners to clear, onboard/train, schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilisation. Measure, assess and report out programme analytics and voice of the customer feedback in support of business reviews.

About the team:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.