Operations & Excellence Mngr, AMXL

Program Manager For Operations Support & Partner Excellence

AMXL is growing in Brazil and is looking for a Program Manager for Operations Support & Partner Excellence. You will own quality, safety, learning, communications, and global benchmark. This role offers a unique opportunity to build support programs from the ground up, working with field teams and global counterparts across NA, EU, IN, and JP to establish Brazil as a center of excellence in AMXL operations. You will drive partner readiness, ensure compliance with Brazilian regulations, and create frameworks that enable sustainable growth across all nodes. Own all support functions for AMXL Brazil's expansion, directly influencing operational excellence nationwide. Benchmark and collaborate with AMXL teams globally to bring world-class practices to Brazil. Serve as single source of truth for partner communications, quality standards, safety programs, and learning frameworks. Create training programs, safety initiatives, and quality processes that define AMXL Brazil's operational foundation. Drive engagement and recognition programs strengthening relationships with delivery partners across the network.

Key job responsibilities:

• Quality Standards & Continuous Improvement: Develop and maintain quality control processes and SOPs across all AMXL nodes. Conduct regular operational audits analyzing KPIs to identify improvement opportunities. Collaborate with field teams implementing best practices and ensuring compliance with Amazon's operational excellence standards.
• Safety & Regulatory Compliance (WHS) Provide safety guidance and technical support to AMXL partners for compliance with Brazilian regulations. Perform safety audits across nodes enhancing safety culture and identifying risks. Lead safety initiatives, participate in incident investigations, and create safety training programs in collaboration with field operations teams.
• Partner Communications & Engagement Serve as single source of truth for all AMXL partner communications. Develop communication strategy ensuring alignment, on boarding courses and ramp-up performance tracking, creating training content in collaboration with ACES and field operations teams, engagement, and consistency across all channels. Create partner newsletters and announcements, manage feedback mechanisms, and drive recognition programs strengthening partner relationships across the network.
• Cross-Geography Benchmarking & Best Practices Benchmark AMXL operational practices, quality standards, safety programs, and learning frameworks with NA, EU, IN, and JP geographies. Identify best practices and opportunities enhancing Brazil's program maturity. Participate in global AMXL forums and maintain relationships with program counterparts in other geographies facilitating knowledge sharing.

A day in the life:

You review operational KPIs across Brazil, identifying quality trends and safety incidents requiring immediate attention. You conduct audits with partners, providing technical guidance on Brazilian regulatory compliance while documenting findings for follow-up training. You collaborate with field operations teams to create training content for the Learning App, incorporating feedback from partner NPS surveys. You participate in global AMXL forums with North America, Europe, India, and Japan—sharing Brazil's approach. Throughout your day, you serve as the central point of contact for field teams seeking guidance on quality standards, safety protocols, training requirements,—ensuring consistency and operational excellence.

About the team:

The AMXL Brazil team is a specialized division within our logistics network, designed to handle the unique complexities of large-scale operations. We are a group of pioneers who thrive on solving the "big" puzzles of e-commerce—those that require specialized handling, innovative routing, and a deep integration between physical infrastructure and technology. Our team is built on a foundation of high-stakes collaboration, where every member plays a critical role in transforming complex logistics into a seamless experience for our customers.