Operations Engineer II - JNS, Rapid Asset Deployment Engineering - Janus Quality

Operations Engineer

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change.

The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.OpsTech Solutions manages IT infrastructure and end user equipment deployed across Amazon network globally. We are looking for an Operations Engineer with a strong focus on Quality Engineering, who will work closely with engineering, operations and the customer to improve the quality of processes and our service.

They will be responsible for monitoring, reporting, and investigating customer complaints and operational process health. They will be the owner of all operational quality engineering, taking full ownership of process issues, identify root cause and develop corrective actions.

Key job responsibilities include:

• Develop and maintain PFMEA and control plans throughout the life cycle of a process. Use PFMEA to identify potential failures, their effects, and implement preventive actions.
• Own disposition of defective equipment by developing metrics and maintain a quarantine cage.
• Drive the resolution of issues identified.
• Manage the process/product quality audit program. Document audit findings and ensure proper corrective actions are taken.
• Define and own the quality metrics reported daily to the leadership team. Ensure the metrics are accurate, relevant, and drive continuous improvement.
• Perform root cause analysis on customer issues, provide effective corrective actions and drive them to completion.
• Manage change management requests and obtain approvals from appropriate stakeholders.
• Serve as the primary quality contact on the production floor. Communicate relevant quality-related details at the start and end of each shift.
• Assist in and facilitate process improvement initiatives, providing subject matter expertise and support.
• Assist in the roll-out of new processes and equipment by performing quality inspections and trial runs.
• Own and develop standard policies and procedures for processes within operations. Ensure SOPs are up-to-date and followed consistently.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!