Network Support Engineer , Amazon Prime Air

Prime Air Network Support Engineer

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. We're working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to end-users, this is your opportunity. Come work on the Prime Air Team!

The InfraOps team within Prime Air is responsible for the design and implementation of ground network infrastructure at Prime Air Drone Delivery Centers. We are currently looking for an experienced Network Support Engineer to help us optimize and grow our infrastructure. Our services operate at scale and support workloads critical to safety, so a passion and discipline around operational excellence is key.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Key Job Responsibilities

• Respond to and resolve network-related incidents and service requests in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
• Manage deployment and support of networks across several geographic regions, assisting in the planning, design, and implementation of new network infrastructure including switches, routers, firewalls, and wireless access points.
• Monitor and maintain network performance to ensure maximum efficiency and operational uptime through implementation of network monitoring tools.
• Provide operational support for multi-vendor data connectivity solutions to support Prime Air's growth, configuring and testing network devices to ensure optimal performance.
• Work with vendors and cross-functional teams for ongoing design efforts and systems support, collaborating with IT, security, and application owners to address complex network-related problems.
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.