Manager II, Operations

Operations I Manager

As an Operations I Manager, you will work with the India leadership team to improve existing systems or processes, and reduce defects to serve Amazon's customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth's Most Customer Centric Company. Within Operations I Manager job family, you'll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to "roll up your sleeves" and get into the details that make Operations world class?

Key job responsibilities:

• Sense of ownership
• Excellent analytical skills
• Ability to summarize and communicate important data
• Desire to learn complex processes and systems
• Commitment to long-term career development through multiple assignments in India Operations
• Ability to collaborate with large work groups and demonstrate ability to lead the team
• Ability to lead a team of associates with support from seasoned managers
• To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
• This will be a "physical/ on-floor" role where you will be expected to lead teams from day one.
• Willing to relocate, as per business need

Details of Various Roles Within the Operations Manager I Job Family

As an Intern/FTE you will be placed at either of the below mentioned job titles:

Area Manager:

• Working in the fulfillment center or our office premises where you will spend time on the floor observing processes, doing audits, coaching associates, which requires:
• Walking in the fulfillment center and around the area with great frequency
• Continual standing and/or walking
• Ability to work in a construction/distribution environment that may be noisy, unlit, not air-conditioned
• Ability to access all areas of the building (ascending and descending ladders, stairs, gangways) safely and without limitation
• Require extensive data analysis to identify trends and drive kaizen activities
• Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
• Participate in leadership review meetings like daily deep dive, site business review and participate to take decisions on site improvement parameters
• Ensure implementation of quality best practices like 5S
• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Operations Manager:

• Customer/seller service contact reduction
• Concessions – defect analysis, reduction and improving customer experience
• Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently
• Methods to track and improve performance of partners (carriers and 3P partners)
• Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
• Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitor and pilot them
• Identify and prevent financial leakage when working with partners
• Enhancing customer returns experience
• Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/seller service
• Analyze and create mechanisms to improve third party seller order fulfillment
• Improving fulfillment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
• Data processing, supervising quality and continuous improvement

Station Manager:

• Defining the transportation process from FC to delivery stations
• Provide practical inputs to centralize routing team to optimize delivery process from delivery station to customer address
• Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
• Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement
• Analysis of the data reports to identify performance bottlenecks and improve the performance
• Implement the formal process control and process improvement mechanisms such as Kaizen