Manager I, Operations, Unified Alternate Fulfillment

Manager I, Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfillment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

We're seeking a Manager I, Operations to join our dynamic External Fulfillment Operations. Our Fulfillment Centers are at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving inventory. They're also where we developed our industry-leading workflows. Our vendors stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we're building the future of customer service, as we work towards becoming Earth's most customer-centric company. This is your chance to make history with us.

Key Job Responsibilities

You'll be responsible as a manager for all External Fulfillment sites in Egypt. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. In the operations team you enter and lead, we'll be entrusting a team of City Managers reporting to you. You'll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you'll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you'll ensure motivation, engagement and performance across below areas:

• Support the planning and execution of operational initiatives, including launching new vendors and new city launches under senior guidance.
• Lead cross-functional teams to solve operational problems while safeguarding team safety and promoting Amazon's Health and Safety standards.
• Develop and document (SOPs) to ensure consistent processes and become a SME on FC processes and activities.
• Use data and reports to support daily operational decisions, track performance metrics, maintain inventory accuracy, and streamline processes.
• Conduct regular site visits to assess operations, address issues firsthand, and build strong collaborative relationships with Amazon vendors.
• Coordinate with internal stakeholders and vendors to ensure smooth day-to-day operations and maintain open communication across all teams.
• Respond to operational issues promptly and escalate SEV2 incidents as needed with appropriate follow-up actions.
• Maintain accurate documentation including weekly reports, operational logs, and performance tracking while demonstrating accountability and meeting deadlines.
• Managing Amazon Inventory, ramping up correct selection and conducting needed audits to ensure vendor's compliance.

A Day in the Life

- Ensure the KPI targets are met across DEA, Speed metrics, Ops performance metrics.

- Driving process improvement actions through building robust SOPs and processes.

- Managing vendor's performance along with building strong connections with our external vendors.

- Managing the scalability of the operations through launching new sites and expanding existing selection.

- Should be able to work with stakeholders actively and execute improvement projects on ground.

- Work with teams to deliver and stick to the required schedules and CPTs.

- Maintaining strong vendors' experience.

- Work closely with FnA, SnOP, Trans FM & MM and other stakeholders to help resolve vendor's issues.

- This role requires site visits across Egypt to all of our vendors and sites on a regular basis.