Manager, Global Process Management, SP Support
Amazon
Global Process Manager
As a People Manager in our Global Process Management organization, you will lead, develop, and inspire a high-performing team while driving operational excellence and innovation in our selling partner experience. The position involves regular interactions with senior management on status, risks and is a key contributor to weekly Partner Engagement mechanisms which aims to provide the perfect Selling Partner experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The Global Process (GP) Program Manager (PMO) will own a portfolio of initiatives and play an integral role in supporting the broader team in contact elimination and change management. The GP PMO needs to interact and influence stakeholders in Root Cause Owning teams, Program, Product/Process Teams, Operations, and Analytics.
Key job responsibilities include:
- Ownership of project management tooling and processes
- Collaboration with cross-functional teams to integrate change management processes
- Building out training, onboarding, and communication mechanisms across the organization
- Taking responsibility for setting and leading change management governance such as bar raiser programs
- Driving continuous improvement projects for the broader Global Process Management team
- Creating and driving mechanisms to build efficiency for team members
- Identifying areas of opportunity and creating solutions to meet those opportunities
- Looking for ways to centralize and standardize tools, processes, and mechanisms at scale
- Maintaining strong partner team relationships
- Influencing decision making across partner teams
- Building complimentary approaches to managing change from business teams across Amazon