Logistics Scheduler, Central Operations

Logistics Scheduler

Central Operation is a new initiative by Amazon Logistics (AMZL). It builds operations to manage the last-mile network, which is the rapidly expanding final segment of logistics. Central Operation is a crucial AMZL initiative aimed at revolutionizing order volume forecasting, delivery driver fleet planning, and operational methods. Therefore, we are seeking Schedule Assistants who are passionate about innovation and problem-solving, with the ability to create world-class customer experiences.

As a Logistics Scheduler, for Central Operation, you will play a vital role in supporting all AMZL Delivery Stations (DS) in Japan. The work schedule is 40 hours/week, with 8-hour day and night shifts (including weekends and holidays). Some shifts may require working during New Year's holidays.

You will be responsible for planning accuracy, costs, and customer satisfaction, while contributing to the creation and deployment of best practices and standard operating procedures across the network. Specifically, under the support of managers and team members, you will be responsible for the following duties:

• Daily Operations Management
  • Adjusting incoming package volumes
  • Adjusting the number of drivers to recruit
  • Creating delivery routes for drivers
  • Providing recovery support for delayed drivers
  • Notifying drivers and Amazon stakeholders of disaster information
  • System configuration
  • Creating operational activity reports
• New Project Implementation
  • Preparing for operational expansion during sales events
  • Developing and executing improvement plans with team members
  • Planning and promoting projects for safety, quality, and operational efficiency improvements
  • Creating Standard Operating Procedures (SOPs) and promoting standardization
  • Preparing for new service launches and operational expansion

You will use Amazon systems and tools, including Excel, to input data for the above activities.

As a "Logistics Scheduler," we expect you to leverage your experience and skills from various industries and positions to explore improvements, create business that provides convenient and high-quality services that satisfy customers, build safe, comfortable, and enjoyable work environments, and aspire to become a future organizational leader.

The main daily responsibilities of a Logistics Scheduler are as follows:

• Monitor daily order volumes and delivery driver availability, adjusting delivery plans as needed
• Provide prompt support and recovery assistance to delayed drivers
• In the event of major disasters, quickly communicate safety information to drivers and Amazon stakeholders
• Perform various operational tasks such as system configuration changes and creating performance reports

In this way, the critical role of a Logistics Scheduler is to contribute to improving customer experience through accuracy and swift action.

Central Operations Central Operations is a large team of over 200 people consisting of multiple sub-teams. While the majority are Japanese (Japanese-speaking), true to Amazon's global nature, people from around the world work here. It's an organization where various aspects of DEI (Diversity, Equity, and Inclusion) are respected, creating a secure working environment.

Company Culture At Amazon, everyone is a leader. Employees have significant autonomy, and the company emphasizes maximizing individual potential. Regardless of position or role, it's an environment where anyone can take on challenges, utilizing diverse experiences and skills developed in previous careers. The company actively promotes the use of annual paid leave, enabling both fulfilling work and personal life.

Failure-tolerant culture: We emphasize trying things first. We learn with curiosity. We believe our strength lies in taking calculated risks and turning outcomes into better results, even when things don't go according to plan.

Career Path There are numerous examples of individuals who started as Logistics Schedulers and advanced to become team managers. Additionally, Amazon has an internal job posting system that allows employees to pursue opportunities in different departments and roles, both domestically and internationally, providing chances to build diverse careers within the company. Amazon encourages self-learning and growth, providing support for career development.