Localization Project Manager, Translation Services Operations

Project Manager

The successful candidate has extensive project/program management experience, is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously. They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility. They will possess the ability to complete a high volume of tasks with minimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.

Key job responsibilities:

• Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
• Manage and drive improvement of customer-facing quotation workflows
• Develop customer-based project plans and workflows; manage time, budget, and resources
• Set up projects in proprietary TMS/CAT tool, resolve TMS/CAT-tool related client and vendor issues and address knowledge gaps
• Identify, communicate, and proactively mitigate project risks
• Conduct post-mortem meetings and document project learnings
• Write, edit, review and maintain localization process document
• Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity

About the team:

Being part of Translation Services Operations, the Customer Success team drives the forefront of client-facing interactions with existing internal business partners that receive direct localization services from TS Ops, offering end-to-end project management service that includes project scoping, budget discussion & pricing offers, jobs assignment & delivery, client satisfaction and process improvements.

Translation Services vision:

Language will not stand in the way of anyone on Earth using Amazon products and services.

Translation Services mission:

We are the enablers and guardians of translation for Amazon customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.