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Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video
Maintain and improve the reliability of Prime Video's core technology infrastructure
Hyderābād, Telangāna, India
Mid-Level
3 weeks ago
Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.
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Live Ops Support Engineer
Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.
Key job responsibilities:
- Provide advanced technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
A day in the life:
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Participate in agile team meetings and sprint planning
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
About the team:
Prime Video & Studios Core Tech supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video
Hyderābād, Telangāna, India
Engineering
About Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.