Kundenservicemitarbeiter Im Verteilzentrum Ramstein - miesenbach, DSL

Delivery Station Liaison Agent

This position is for 12 months, with the possibility of extension. This job is exclusively on-site. The daily working hours are from 11:00 to 19:15 (shift change from Monday-Friday; Tuesday-Saturday). Even the most efficient processes require preparation for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are directly in contact with our customers. They ensure that missed deliveries are successfully redelivered and customer inquiries are effectively handled. Whatever our customers need – you respond promptly to their inquiries and ensure a seamless customer experience.

The position is initially for 12 months, with the possibility of extension for external candidates.

Key job responsibilities:

• Contacting customers
• Investigation and resolution of delivery problems, if necessary in collaboration with our logistics teams and delivery partners
• Maintenance of daily, weekly, and monthly records on the status of customer inquiries
• Compliance with work instructions and protection of customer data
• Support in internal communication, including with presentations, and contributions to programs for continuous improvement and internal engagement

A day in the life:

You work in one of our last-mile distribution centers, which includes Amazon's most modern technologies. During the dispatch and delivery of orders, you communicate as needed with our logistics centers as well as our partners, delivery companies, and customers when they need help or information. If customers need to reschedule deliveries, you notify our delivery partners accordingly. Delivery problems that you notice, you resolve promptly so that our customers enjoy a great experience every time without having to contact Amazon.

You work in the heart of Amazon's logistics and develop the required expertise in both logistics and excellent customer service, which sets Amazon apart from others. You are in daily contact with our customers and utilize your in-depth understanding of our delivery chains and your knowledge of local delivery routes and warehouses.