IT Support Associate, IT Services

IT Support Associate

Join Amazon's IT Services Team and become the trusted technical resource for thousands of employees across our organization. You'll provide comprehensive support for our diverse technology environment—from desktops and laptops to mobile devices and network infrastructure—solving real problems that keep our business running smoothly while building meaningful connections with the people you support.

Key job responsibilities:

• Deliver ticket-based, walk-up, and remote technical support to Amazon employees, diagnosing and resolving hardware, software, and connectivity issues across multiple operating systems and environments
• Coordinate with internal teams and external service providers to ensure timely resolution of complex technical requests and maintain agreed-upon service levels
• Execute routine operational processes including new employee device setup, computer lifecycle management, asset tracking, system imaging, and hardware recycling
• Develop and maintain documentation, processes, and procedures that enhance the reliability and performance of user-facing technology and local services
• Participate in on-call rotation to provide production support and respond to critical infrastructure issues affecting employee productivity

A day in the life:

As an IT Support Associate, you'll be the go-to resource for our employees' technology needs. Your day might include responding to support tickets from team members experiencing software issues, conducting remote troubleshooting sessions to resolve connectivity problems, or assisting with hardware setup during new employee onboarding. You'll work hands-on with operating system deployments, manage device imaging and asset tracking, and collaborate with colleagues to maintain our network infrastructure. Beyond routine support, you'll research emerging technology solutions, coordinate with external service providers when needed, and contribute to documentation that helps the entire team work more effectively.

About the team:

We are a collaborative group of technology professionals dedicated to enabling Amazon employees to do their best work. Our team maintains the backbone of Amazon's corporate infrastructure—everything from user devices to on-premise servers and network systems. We take pride in our customer-focused approach, treating every support request as an opportunity to build trust and demonstrate our commitment to our colleagues' success. Together, we're modernizing how we support a growing, multi-site user base, and we're looking for someone who shares our passion for reliable, responsive service and continuous improvement.