View All Jobs 138663

IT Support Associate II, Ops Tech Solutions (OTS)

Coordinate regional IT support to ensure rapid resolution of hardware and network issues across facilities
Albuquerque, New Mexico, United States
Entry Level
yesterday
Amazon

Amazon

Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
1805 Similar Jobs at Amazon

It Support Associate Ii

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders.

Key Job Responsibilities

Responsibilities include, but are not limited to:

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Traveling within your local or regional area to support our customers.
+ Show Original Job Post
Suggest a correction
























IT Support Associate II, Ops Tech Solutions (OTS)
Albuquerque, New Mexico, United States
Operations
Apply to job
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.