IT Manager, Ops Tech Solutions (OTS)
Amazon
Team Leader For It Operations
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key job responsibilities include hiring, training, and developing a team of IT professionals; supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates; interacting with management and staff to provide technical assistance for continuous improvement of IT solutions; establishing and maintaining a positive, productive relationship with operational partners and staff; leading infrastructure builds in new facilities; planning, organizing, scheduling, and supervising the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations; measuring, monitoring, and maintaining team's ability to meet or exceed contact and resolution Service Level Agreements (SLA); developing and maintaining policies, procedures, and processes; overseeing management of equipment and parts inventory; creating, managing, and supporting recognition and communication programs; and traveling up to 30%.