Internal Communications Manager, NA Operations, Operations Internal Communications (OIC)

Internal Communications Manager

Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team. As an Internal Communications Manager, you'll help manage strategic, executive, and functional internal communications across our Transportation and Delivery business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.

The ideal candidate must be a growing leader, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Nashville, TN with an ability to travel occasionally to other Amazon sites across North America.

Key job responsibilities:

• Develop strategic and innovative internal communication plans to include writing, reviewing, and managing business-specific updates, leadership messaging, and ad hoc communications
• Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
• Serve as a speechwriter and content creator to senior executives, including driving the creation and delivery of compelling, executive-level presentation materials.
• Maintain solid, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders.
• Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk.
• Be the employee experience advocate, representing and protecting this through all strategies and decision-making.
• Manage and/or support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team.
• Roll up sleeves and get work done, even when at times it's outside the scope of the job.

About the team:

Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.