Finops Specialist - AR, AWS Portal Invoicing

Portal Invoicing Analyst

GAR (Global Accts Receivable) is looking for a proactive, customer and detail-oriented Portal Invoicing Analyst whose main responsibility will be to manage AWS customer invoice uploads (Global Scope) and customer/portal onboarding on 3rd Party portals. The individual should be responsible to resolve account receivables related queries received from Amazon customers and internal stakeholders. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely customer/portal onboarding queries and meet the BAU targets of invoice uploads, update Zeus tracker and manage SIM ticket within SLA.

Key job responsibilities:

• Understanding of Accounts Receivables and portal invoicing process
• Support Portal Invoicing leader in on boarding customer/portal and upload AWS customer invoices on 3rd party portals
• Follow-up with AWS AR collection team via SIM tickets, emails and phone calls to ensure timely Purchase Order Information available for customers
• Daily productivity of invoice upload needs to be updated on Zeus platform to ensure aging is up to date
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail

About the team:

AWS Portal Invoicing teams at HYD, caters to the needs of AWS customers who require their monthly invoices to be submitted via supplier portals that are either self-owned or third party. This is a manual process with Analyst either downloading the invoices and uploading them to the Customer specified portal.