Finance Six Sigma Black Belt, Amazon Customer Excellence Services (aces)
Amazon
Amazon Customer Excellence Services (ACES) Role
Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Hyderabad, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.
Key job responsibilities:
- Strategic Leadership
- Operational Excellence
- Project Management
- Development & Culture
- Problem Solving
A day in the life:
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needs
About the team:
FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh.