Field Sales Manager , JP Amazon Devices - Offline

Field Sales Manager

Do you want to work in one of the fastest growing and most innovative businesses at Amazon? Amazon Devices - the team behind Amazon Echo, Kindle E-Reader, Fire Tablet, Fire TV and Ring - continues to be one of the most innovative and fastest growing businesses at Amazon. The Amazon Devices business is looking for a Field Sales Manager based in Tokyo, for the Japan Amazon Devices Offline Retail team. This team is tasked with working with Japanese retailers to create a world-class offline selling experience for Amazon Devices. As the owner of JP retail experience with and through channel partners, you will work closely with global and local marketing teams to develop break-through in-store experiences, and create rigorous analytical processes to measure their efficiency while optimizing the overall budget. To succeed, you'll need to be willing to roll up your sleeves, wear several hats, show hustle, and work collaboratively across multiple teams. You'll manage multiple milestones and shifting requirements in a fluid, fast-moving environment, launching and measuring success of in-store marketing and training initiatives as you leverage your proven field team, agency and project management savvy to bring in-store experiences to life.

Key Job Responsibilities

• Advocate for what is best for the customer in creating a world-class customer experience.
• Lead and manage agency partners to ensure a highly educated and engaged field team.
• Manage retailer-specific field marketing needs and overall execution including: field team education and training, promotion strategy, and in-store display executions.
• Develop, execute and iterate the Training & Learning roadmap across agency, distributor and retail partner channels.
• In collaboration with Channel Marketing Manager, use insights, analytics and business acumen to establish and communicate strong review and tracking mechanisms to continually trial, learn and implement learnings for optimal in-store customer experience.

A Day in the Life

Field Sales Manager keeps close relationships with field sales agents and agencies, communicating and meeting on a daily basis to check on the retail store executions and merchandising status, collecting customer behaviors and trends, and discuss various topics; necessary actions, improvement ideas, and forward-looking actions. This information is shared with other Offline team members, who meets regularly on Mondays and Thursdays, to review sales performance, retail sales trends within the team. While 3-days-a-week return-to-office (RTO) policy is now in place, Offline members tend to come regularly to the office to share retail sales trends and insights. We have a very tight relationship, where everyone chips in to help. However, we are also very flexible to use remote work to keep the work-life balance. We all work hard, but do not forget to have fun!

About the Team

While Amazon is well-known for the EC (online) business, Offline Retail business plays a very important role for total Amazon Devices to further scale and grow. Offline retail channel plays a critical role in building trust and sense of security towards our product and brand. Through touch & try experience, we aim to provide excellent customer experience when visiting retail stores. We provide purchase location options for customers, whether it be at retailers store or through Amazon.co.jp. The Offline team members are all passionate and take pride in what we do. The team lives by the company motto of; Work hard. Have fun. Make history!