EU FBA SC Specialist, EU FBA Supply Chain Ops

Fba Recovery Services Specialist

With Fulfillment by Amazon (FBA), Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant's customer. In addition, Amazon takes full responsibility for servicing the internal and external customers and stakeholders offering end-to-end fulfillment and customer service experience. Liquidation, Donations -as-a-service are an ambitious program within FBA to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. In parallel, there are partnering teams who we support in unblocking the queries or escalations raised by sellers/vendors. As part of our ongoing commitment to sustainability, Amazon Seller Services Europe is hiring a FBA Recovery Services Specialist.

Key job responsibilities:

• Managing communication with Amazon Vendors and partnering teams related to inventory inbound, shipment, damages and losses occurred during liquidation process;
• Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data;
• Dive deep to unblock process related blockages or to support partnering teams handle escalations from senior leadership or sellers directly.
• Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding;
• Cooperating with other departments and stakeholders closely (e.g. Legal, FC POCs, Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon;
• Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page;
• Constant internal investigation process optimization to improve productivity.

A day in the life:

In the morning, you will prioritize the work basis the severity of the tickets received in the queue of FBA Ops and Recovery Ops. After this, you will investigate the respective cases raised by partnering teams or vendors and answer queries accordingly. We highly encourage the team to work on process optimization and automation, SOP update etc.