Engagement Manager, User Experience (ui/ux), Professional Services Korea

Engagement Manager

At Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate Amazon Web Services (AWS).

Key Job Responsibilities

DELIVERY - Plan, organize, and manage all phases of product and UX project lifecycle to ensure successful delivery. This includes developing project governance plans, schedules, team goals, milestones, budgets, and defining UX success criteria.

Demonstrate hands-on expertise in product management, UX strategy, and agile best practices across large and complex engagements.

Lead project teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items while maintaining user-centered design focus.

Collaborate with AWS internal stakeholders to understand customers' needs, their business context, and UX requirements to exceed expectations in delivering customer outcomes.

UX/UI Solutions

Lead UX strategy development and design implementation for Digital Native Application Development, utilizing Design Thinking methodologies and tools like Figma, Miro.

Conduct complex and multi-dimensional user research and usability testing to identify pain points and validate design assumptions for entire customer journey.

Create wireframes, prototypes, and user journey maps that translate complex technical requirements into intuitive user experiences.

Ensure UI/UX design consistency across multiple touchpoints while aligning with AWS design principles.

AWS UI/UX Communication

Excellent presentation, communication, and relationship building skills across all levels of management.

Interface with various customers and internal AWS stakeholders including senior leadership teams and project-level resources such as SMEs.

Present UX research findings, design decisions, and product strategy to both technical and non-technical stakeholders.

Teaming

Proven success in working with dispersed design and development teams in complex customer environments.

Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (UX designers, developers, product managers) whether local or remote.

Lead agile ceremonies and facilitate design sprints with cross-functional teams to drive user-centered solutions.

About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.