Data Center Operation Technician, Data Center Operations

Data Center Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs, and maintains the world's largest computing infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts, and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of technology in the region.

Key Job Responsibilities

In this role as a Data Center Operations Technician, you will be responsible for the on-site management of the hardware lifecycle of our IT infrastructure that includes:

• Working as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Server rack installation, hardware break-fix on various components, troubleshooting network issues, and responding to emergent situations that affect operational stability.
• Working and meeting SLAs against assigned trouble tickets via a directed workflow, being the first line touch point for hardware troubleshooting and technical issues.
• Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• Having the knowledge of the policies and procedures, including safety and security, within your department, and understanding the appropriate application of such knowledge.
• Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contributing to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
• Involves covering 24x7 shift rotation.

A Day in the Life

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Show a strong aptitude for troubleshooting and problem solving. You will be involved with site management and maintain tidiness in operation areas. Your role involves covering 24x7 shift rotation.

About the Team

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.