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CO On - road Svc Lead, Central Operations
Support process improvements and root cause analysis for on-road service deviations
Barcelona
Mid-Level
3 weeks ago
Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.
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Lead Position At Euco On-Road Services
This is a six-month position from the start date. Euco On-Road Services is looking for a lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.
The successful candidate should be able to communicate efficiently with different stakeholders, since it will require proactive written and verbal communication with other departments and external stakeholders.
The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.
Key job responsibilities include:
- Be an active player on daily escalations
- Support different CO processes (metrics deep dive and projects)
- Identify root causes of deviation, via cause and effect analysis
- Drive process improvements and develop team members' ability to keep pace with our rapid growth, while motivating others
- Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
A day in the life of this position is office-based.
About Amazon
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