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Cluster Manager - Amazon NOW Operations, Amazon Now
Own data quality and metrics optimization for city network performance dashboards and insights
Kolkāta, West Bengal, India
Senior
2 days ago
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Operations Leader
Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing third-party partners and driving standardization/improvement is a key requirement of the role.
Key job responsibilities:
- Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
- Maintain data integrity for operational dashboards and reporting systems used by leadership teams
- Support root cause analysis for operational defects and SLA breaches
- Coordinate with store operations teams to ensure timely data updates and metric accuracy
- Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives
Cluster Manager - Amazon NOW Operations, Amazon Now
Kolkāta, West Bengal, India
Operations
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.