Cloud Support Associate Apprentice, Support Engineering

Cloud Support Associate Apprenticeship Program

The Cloud Support Apprenticeship Program is for Australian Permanent residents who are passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career. Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Associates bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making. Cloud Support Associates work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.

The Cloud Support Associate Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training.

• The instructor-led training (ILT) is projected to start in May 2026 and consists of 2 days a week of training in a virtual classroom environment delivered by our Vocational Provider. This will result in a recognized Diploma.
• Alongside the ILT, apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in person format with teams based across Sydney.

If accepted, apprentices will be provided both formalized IT training by our Vocational Provider (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 18-month program leading to a Vocational Diploma in IT and an opportunity to join AWS' as a permanent employee as part of a world class technical team.

As an apprentice, you will have a unique opportunity to combine technical and hands on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud. Our customers rely on AWS network for building and running their applications and businesses. Their success depends on our world-class network infrastructure, and our network depends on our systems team!

Key job responsibilities:

• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.
• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
• Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
• Maintain responsibility for systems functionality, performance, and configurations issues.
• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
• You regularly contribute to the creation and improvement of all support documentation.
• You operate with limited guidance from management and actively drive issues to resolution.