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Central Operations Support Executive, External Fulfilment
Support seller operations and improve process efficiency through data analysis and stakeholder coordination
Istanbul
1 month ago
Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.
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Central Ops Support Executive
The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
Key job responsibilities:
- Remotely monitor efficient functioning of the assigned sites via outbound call, emails and by coordination with field executives
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
- Train and direct sellers for execution and adherence of norms and practices
- Devise and deploy SOP's, analyze data, and propose features and processes, which focus on improving the Seller experience
- Willing to work on weekends
About Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.