Central Operations Support Executive, JP Easy Ship
Amazon
Central Ops Support Executive
The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in Japanese (read and write), and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
- Remotely monitor the efficient functioning of the assigned sites via outbound calls, emails, and by coordination with field executives.
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
- Train and direct sellers for execution and adherence of norms and practices.
- Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience.
- Willing to work on weekends.