Business Intelligence Engineer II, R2L Delivery BI

Business Intelligence (Bi) Engineer

The Rapid & Rural Logistics (R2L) team is seeking a Business Intelligence (BI) Engineer to join the Analytics Team. The R2L team, which includes Sub Same Day (SSD), covers a portfolio of high-growth businesses with unique fulfillment and operational capabilities. R2L exists solely to meet the goal of quick, accurate delivery, which is constantly being challenged and changed as we adapt to our customer demands and make improvements. To meet this goal, R2L must remain flexible at all times, adapting to all changes and growth that come our way. As a Business Intelligence (BI) Engineer, your focus will be on providing metrics, operational insights, and other analytical support to stakeholders for the Sub-Same Day (SSD) Delivery business. The Delivery BI team partners closely with Delivery and operations teams to influence the strategic direction of the business, drive operational excellence, and make sound investment and expansion decisions, with the primary goal of continuously improving the customer experience while driving long-term profitability for our portfolio of businesses. We experiment constantly, fail fast, and never stop learning. The ideal candidate will draw upon advanced analytical and problem-solving skills, along with a passion for building solutions for automated operational management. The successful leader of this team will collaborate effectively with internal end-users, cross-functional stakeholders, and technical teams to enable data-driven decision-making. They must be a self-starter, show strong bias for action, be comfortable with ambiguity, and be able to think big and be creative to support a rapidly growing business. They will provide technical and business expertise in integrating data from various source systems and presenting it through an array of self-service applications. We look for candidates who are excellent communicators, inspiring leaders, self-motivated, flexible, hardworking, and who like to have fun. If you are excited about data, are results-oriented, and want to join a growing analytics team, this role is for you.

Key Job Responsibilities

• Help identify complex business problems, recognize opportunities, and implement solutions to improve operations and finance-facing systems, processes, and tools.
• Provide technical expertise in extracting, integrating, and analyzing critical data.
• Clearly communicate any potential discrepancies and/or reporting downtime, including specific root causes and steps to resolution.
• Design and develop key performance metrics and indicators.
• Be a self-starter, quick learner, comfortable with ambiguity, results-oriented with strong attention to detail.
• Adapt to a rapidly evolving environment.

A Day in the Life

• Build innovative solutions with large-scale data tools.
• Identify high-priority work and projects that maximize results for key stakeholders.
• Solve complex problems that impact company-wide strategic decisions.
• Take detailed requirements from stakeholders to deeply understand their current manual processes and pain points.
• Think creatively to identify opportunities to solve problems using technology-driven solutions.
• Design and implement optimal automation solutions to address stakeholder needs.
• Respond to ad hoc requests and provide support as needed.
• Thoroughly document all processes, solutions, and learnings to ensure knowledge capture and sharing.

About the Team

The Rapid and Rural Logistics team covers a portfolio of high-growth businesses with unique fulfillment and operational capabilities such as Sub Same Day (SSD). Our team needs to move fast and scale quickly with the growing businesses we support. We expect you to be able to identify one- vs two-way doors and make decisions on your own, requesting help when necessary. Strong bias for action is important. Technical skills must be balanced against people skills and business acumen so you can work with stakeholders to understand their needs and deliver the optimal BI solution.