Business Developer (account Management), Multi - channel Fulfilment (mcf), Multi - channel Fulfilment

Amazon Multi-Channel Fulfilment Team Position

Amazon has spent years building one of the world's most efficient and optimised supply chains. Meet the Amazon Multi-Channel Fulfilment (MCF) team who are leveraging this supply chain to deliver best in class services for customers and clients. Our vision is ambitious - to fulfil orders for every customer in the world, regardless of where the transaction occurs.

Key Job Responsibilities

• Existing Merchant Relationship Management:
  • Serve as the primary point of contact for assigned client accounts
  • Build and maintain strong, long-lasting client relationships
  • Conduct regular check-ins and meetings with clients to ensure satisfaction
  • Anticipate and address client needs proactively
• Account Strategy and Growth:
  • Develop and implement strategic account plans to drive growth
  • Identify and pursue upselling and cross-selling opportunities for Amazon Supply Chain Services (ASCS)
  • Set and achieve goals for assigned accounts
  • Monitor and analyse account performance metrics
• Problem Resolution:
  • Address and resolve merchant issues promptly and effectively
  • Collaborate with internal teams to develop solutions for complex merchant problems
  • Manage and mitigate risks associated with merchant accounts
• Business Reviews and Reporting:
  • Conduct regular business reviews with key merchants
  • Prepare and present performance reports and analytics
  • Provide insights and recommendations based on account data
• Internal Collaboration:
  • Work closely with sales, marketing, product, operations and support teams
  • Communicate merchant feedback to relevant internal stakeholders
• Contract Management:
  • Negotiate contract terms and renewals
  • Ensure timely processing of contracts and amendments
  • Monitor contract compliance and expirations
• New Business Development:
  • Identify potential new business opportunities within existing accounts
  • Assist in the onboarding of new clients or accounts as needed