Bereichsleiter:in Logistik, Last Mile - Operations

Area Manager

The operational business area is the heart of Amazon. This essential part of our company ensures that we efficiently dispatch orders so that our customers receive their items on time. As an area manager, you will ensure that all operations at your location function as smoothly as possible so that we can meet customer demand. You will lead a team that ensures the safety, efficiency, and top-quality of our operational processes. Additionally, you will manage a range of projects across our network to promote productivity.

Key job responsibilities:

• Create, oversee, and promote a culture of safety and well-being
• Analyze and implement changes to continually ensure high quality and productivity
• Supervise projects to streamline processes, optimize productivity, and improve service quality for customers in your area of responsibility
• Analyze shifts according to company guidelines and implement measures to improve operational excellence
• Collaborate with senior colleagues to standardize shift procedures

A day in the life:

You will work in shifts at one of our locations, ensuring that operations are as productive as possible. Your main focus will be on leading and promoting a safety culture and maintaining the quality and performance standards of the work shifts. You will also oversee process improvements in your area and organize their implementation. A typical workday can look very different and includes routine team management and daily operational tasks, as well as process improvement and wide-ranging operational tasks for the eventual case. You will also act as a role model and mentor for new managers.

About the team:

Amazon logistics (AMZL) is responsible for delivering millions of our customers' products directly to their doorstep. The "last-mile logistics" delivers our packages in partnership with third-party providers and implements numerous initiatives for continuous improvement to satisfy millions of customers. Our goal is to make the delivery experience as smooth as possible for our customers and to introduce global delivery solutions for our newest offerings, including Amazon Fresh, Prime Now, and Amazon Restaurants. Our work can be divided into two divisions. "Under the roof" covers everything that happens within our logistics locations and "on the road" covers everything that happens on the streets in the delivery areas. Our employees prepare packages in appropriate shifts (night, early, late) for daily dispatch to our delivery teams and handle returns that could not be delivered. Every year, we set new standards in terms of customer experience and offer new, innovative delivery services. We are looking for new ways to overcome industry-wide logistics challenges and for new ideas to reduce our carbon footprint. A fleet of innovative vehicles (including electric vehicles) and state-of-the-art technology support us in this.