Amazon Business Customer Service Associate – German Speaker
Amazon
ABCS: German Customer Service Associate
Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.
What will you do as an Amazon Business CS Associate? You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:
- Guide business customers through account setup and management
- Process inquiries about invoices, shipments, and product concerns
- Assist with business-specific features and account configurations
- Handle customer communications via phone, email, and Message Us
- Use specialized B2B tools to resolve customer inquiries
- Collaborate with partner departments for complex business solutions
- Share customer feedback to improve business customer experience
- Apply policies and procedures specific to business accounts
What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shifts including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date