Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services

Account Manager For Paid Essentials

The Amazon Marketplace Paid Services (SAS) organization is seeking an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program. As Account Manager for Paid Essentials, you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions, and operational improvement. You will design an end-to-end process to solve these opportunities in a scalable way with the help of Gen AI.

Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on the Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity.

Key job responsibilities include: developing a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry, and the competitive environment; training sellers in the use of the Premium Services platform and other program's tools; analyzing data and trends to identify, action, and influence long-term in order to maximize potential for your assigned inputs to improve Sellers metrics; overseeing key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations; advocating as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set; tracking metrics to record the success of the Sellers inputs in your scope; preparing and delivering business reviews regarding progress and state of health of your inputs; and creating end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.

A day in the life includes: an inclusive team culture where Amazon embraces differences and is committed to furthering its culture of inclusion; work life balance, with flexibility in working hours and encouragement to find your own balance between work and personal lives; and mentorship and career growth, with a team dedicated to supporting new members and building an environment that celebrates knowledge sharing and mentorship.