Account Manager, Amazon Advertising

Customer Obsessed Account Manager

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.

We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.

Key job responsibilities:

• Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
• Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
• Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
• Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
• Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
• Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
• Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
• Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses

A day in the life:

You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.

About the team:

This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.