Account Health Support Specialist - English & Italian, Account Health Support

Account Health Support Specialist

An Account Health Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description: Account Health Support French Specialist

Language Requirements: English & Italian

Process Type: Voice Process (Inbound and Outbound Calling)

Shift Requirements: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)

A day in the life as an Account Health Support Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.

About the team Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Compliance Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. An AHS Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.