Junior Operations Controller

Main Purpose

The primary function of this role is to support the Operations Supervisor: Operations, executing all imported/project 3rd party cargo to various destinations in the freight forwarding industry. Day to day operations, performing the role in alignment with the ISO9001:2015 standard, and executing all operational requirements.

Knowledge Skills and Abilities, Key Responsibilities

Key Responsibilities include but are not limited to:

• Project planning and allocations of shipments
• Booking and sourcing of transporters
• Transport pipelines requesting and execute load orders
• Ensure that monthly export allocations in the region are met
• Control movement and placing of trucks on site happens speedily
• Manage trucks between coast and inland to ensure turn around
• Able to manage projects from start to completion
• Manage and sort client queries and promptly solving/feedback
• Put in the extra hours to meet deadlines and get work done
• Daily tracking sent before deadlines
• Pre-alerts sent to clients and agents
• Warehouse stock reporting
• Project management
• POD management
• Build and maintain client and vendor relationships
• Client liaison on time and in professional manner
• Professionalism towards all clients, colleagues, vendors, stakeholders
• Manage account statements and action if needed
• Accurate data entry
• Knowledge of P&L, quotes, debtors and creditors, estimates, budget vs actuals
• Execute projects being handled
• Follow up on operations all the time to make sure smooth
• Follow and work towards company goal and KPI's
• KPI's to meet on operational level
• Active and proactive approach to duties
• Learn and adapt to work on company system NR
• SOP's to draw up if needed
• All POD's, filing, documents and projects in order and up to ISO standards
• MO to be revised and signed off before starting a new project
• Invoicing, PO's issued and being processed on time
• Ensure turnaround of fleet
• Weekly reporting
• Monthly reporting
• Efficient reporting to line manager
• Support on daily operations
• Be able to take on new roles based on company requirements
• Great skill on excel, PowerPoint, outlook and word
• Clearing agent liaison, customs at borders/Warehouse
• Cross border logistic knowledge
• Import and export of cargo
• Neurored system update daily for Freight Forwarding
• Raise Order numbers/Send for Client Invoicing
• Alfresco - Save all project folders
• G drive - saving project folders

Key Quality responsibilities

• Understand and ensure adherence to the SHEQ Policy within operational processes.
• Maintain and control operational documentation, reporting updates or issues to the HSE/ISO Manager.
• Monitor processes for SHEQ compliance and report non-conformities.
• Support SHEQ objectives by overseeing process efficiency and safety.
• Participate in SHEQ training and assist in audits.

Key Relationships and Department Overview

Knowledge, Skills and Abilities

• Industry experience in cross border logistics and freight forwarding essential;
• Experience with reviewing truck manifests, bills of lading, POD's and other customs documents essential
• Strong MS Excel skills essential
• Self-starter
• Heavily proactive in your approach
• Process orientated with a good attention to detail;
• Highly organised with the ability to prioritise tasks in fast changing environment;
• Must be able to work under pressure and adhere to aggressive deadlines
• Transport administration, reviewing customs documents, rates management, project reviews and issuing purchase orders to vendors
• Strong communicator and fluent in English
• Strong systems knowledge
• Decision maker
• Solve problems
• Professional approach
• Self-driven
• Hard working
• Positive attitude
• Team orientated
• High level thinking and problem solver
• Organised and detailed
• Client orientated
• High work ethic standards
• Strong personality

Reporting Responsibilities

• Controller Month end report
• Error free client tracking
• Volume Reporting
• WIP management
• Transit times KPI
• POD tracking- daily
• Alfresco - daily updated as per ISO standard
• Claims register / RIVO incident logging- updated when required
• NCR register- updated when required
• Demurrage schedules- After project complete sent to client
• ISO audit samples – All Project Documents must be saved on Shared Folder/ Alfresco