Sales Associate

Pawsome Team Member Opportunity

Are you an animal lover? If you can't resist looking at funny cat memes at work or love to pet every dog on your strolls, then you might be the perfect fit for our Pawsome team! Apply today to become a Pet Supermarket Employee.

Responsibilities/Qualifications:

• Enhance the lives of pets and their people when customers are shopping with us.
• Provide friendly customer service.
• Know what pets need in their care.
• Help new pets transition to their forever homes.
• Dedicated to providing world-class service.
• Support our community by providing knowledge, support, and quality products.

What is in it for you?

• Working with pets!
• Room for advancement
• Continuous product training
• Flexible schedule
• Employee discounts
• Minimum Hiring Age – 18 Years of age

Essential Duties and Responsibilities:

• Assist in driving sales, service, and customer experience initiatives.
• Acknowledge, welcome, and thank each customer.
• Assist customers with product selection and answer their questions.
• Maintain the consistency and reputation of the store.
• Work as part of the store team to meet sales goals.
• Clean pet enclosures and ensure all animals have appropriate food and water.
• Support in maintaining the fish system.
• Assist with the restocking of merchandise.
• Maintain a high level of professionalism and positive attitude.
• Complete tasks and other duties as assigned by store management.

Experience, Education, Certifications:

• Preferred retail or customer service experience.
• Enjoy working with and around animals.

Job Requirement:

• Ability to work a flexible work schedule.
• Must be at least 18 years of age.

Physical Demands, Working Conditions and Effort of position:

• Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
• Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating.
• Works in a relatively temperature-stable environment.
• May occasionally need to work alone.
• Accidental injuries from pets are possible.
• Common injuries are slips/trips/falls and strains/sprains due to lifting.

Competencies:

• Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Acts with customers in mind; leverages the service and selling model to provide excellent customer service. Maintain a high customer readiness standard by delivering a clean, neat, and safe shopping environment.
• Team Player: Support a positive work environment where everyone can work together to do their best; self-starter, able to work independently at times and as part of a team. Step forward to help others when needed.
• Drive for Results: Committed to exceeding all training and goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self for continuous development. Demonstrates the ability to build relationships and convert customers into clients.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Compassion: Genuinely cares about people and their pets are available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

Pet Supermarket is an equal opportunity employer and Drug Free Workplace.