Sales Associate

Pawsome Team Member Opportunity

Are you an animal lover? If you can't resist looking at funny cat memes at work or stopping to pet every dog on your strolls, then you're the perfect candidate for our Pawsome team! Apply today to become a Pet Supermarket Employee.

Responsibilities/Qualifications:

• Enhance the lives of pets and their people when customers are shopping with us.
• Provide friendly customer service to customers looking for pet supplies.
• Know what each pet needs in their care.
• Help new pets transition into their forever homes.
• Provide world-class service to customers and their pets.
• Dedicated to making a difference in our community by providing support and quality products.

The Purr-fect employee is not shy about making a splash and greeting customers, you will assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us because WE SPEAK PET!

What is in it for you?

• Working with pets!
• Room for advancement
• Continuous product training
• Flexible schedule
• Employee discounts
• Minimum Hiring Age – 18 Years of age

Essential Duties and Responsibilities:

• Assist in driving sales, service, and customer experience initiatives in store.
• Acknowledge, welcome, and thank each customer.
• Assist customers with product selection and answer their questions.
• Maintain the consistency and reputation of the store.
• Work as part of the store team to meet sales goals.
• Clean pet enclosures and provide food and water.
• Support in maintaining the fish system.
• Assist with restocking merchandise.
• Maintain professionalism and positive attitude.
• Complete tasks and other duties as assigned.

Experience, Education, Certifications:

• Preferred retail or customer service experience.
• Enjoy working with and around animals.

Job Requirement:

• Ability to work a flexible work schedule.
• Must be at least 18 years of age.

Physical Demands, Working Conditions and Effort of position:

• Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
• Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
• Active observation required when merchandising the store.
• Works in a relatively temperature-stable environment.
• May occasionally need to work alone.
• Accidental injuries from pets are possible.
• Common injuries are slips/trips/falls and strains/sprains due to lifting.

Competencies:

• Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Acts with customers in mind; Leverages the service and selling model to provide excellent customer service.
• Team Player: Support a positive work environment where everyone can work together to do their best; Self-starter, able to work independently at times and as part of a team. Step forward to help others when needed.
• Drive for Results: Committed to exceeding all training and goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self for continuous development. Demonstrates the ability to build relationships and convert customers into clients.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Compassion: Genuinely cares about people and their pets are available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

Pet Supermarket is an equal opportunity employer and Drug Free Workplace.