Operations Business Analyst

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers, and IT leaders to connect, protect, forecast, and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements, and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy.

About The Role:

We are looking for an Operations Business Analyst, who will play a key role in providing continuity throughout the Professional Services team by consulting with Regional Operations Leaders, project team and process owners to proactively identify, develop, and support key knowledge and collaboration strategies, process documentation, and knowledge deliverables in support of critical operational initiatives.

Key Tasks:

• Manage daily operations, processes, and documentation for consistency across business units.
• Ensure project data is accurate in the project management system.
• Oversee project setup and billing; resolve billing issues with finance and PS teams.
• Manage PS subcontracting, ensuring POs, maintaining data, and resolving invoice discrepancies.
• Support end users with PS tools, documentation, and process inquiries.
• Assist management in organizing and reporting on KPIs and project portfolios.
• Maintain and report on business, resource, and financial data, including complex spreadsheets.
• Administer engagement delivery tools and processes.
• Facilitate end-user training on tools and processes.
• Develop and maintain documentation for knowledge sharing tool rollouts.
• Collaborate with internal teams to develop processes.
• Identify and manage process improvement opportunities.
• Maintain regular interaction with leaders and colleagues.

What We're Looking For:

• Experience in business analysis, operations, or similar roles
• Professional Services and software vendor experience are strong pluses
• Self-starter with solid decision-making, presentation, and communication abilities
• Quick learner, able to work independently
• Thrives in a fast-paced, collaborative environment
• Fluent English required
• Strong sense of responsibility and ownership
• Excellent planning, time management, and prioritization skills
• Analytical, inquisitive, and creative problem-solver