System Support Analyst

Powering Australia's Financial Markets

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

Key Purpose of the Role

Join the operations, support and governance of our products and channels. Work with both development and operations to maintain and support the applications and services for our business stakeholders. From daily operations, incident management, investigation and support, this role is hands on fixing issues and solving problems.

Your Team

We are here to deliver compelling experiences through digital engagement platforms that support our customer centric digital strategy, driving growth, leading in innovation and continuous improvement. Our team brings together quality engineering, product leadership for our customers to realise our purpose.

Your Responsibilities

Undertake day-to-day support, incident management, problem identification, prioritisation and issue management. Perform some after-hours support for overnight key processing activities and weekend change release deployments.

Be the first point of contact for business users to resolve incidents and handle requests. Liaise with the business users to understand their needs and issues. Escalate issues to the various technology teams as required.

Collaborate with internal business users, engineering teams, Help Desk, Infrastructure, Identity Management, Risk Management and other technology teams.

Maintain and support the technology stack. Manage the applications and processes. Monitor systems, perform fault investigation and resolve issues identified.

Identify opportunities to undertake preventative maintenance. Challenge manual support activities and suggest improvements for more efficient processes.

Undertake post incident reviews and root-cause analysis to identify opportunities to make improvements.

Assist in planning and implementation of changes to the environments. Ensure change control process are closely adhered to for all changes including appropriate risk assessments and mitigation actions. Communicate to the relevant business, technology and vendor stakeholders.

Must Have

• 5+ years' experience as a system support analyst.
• Experience with ServiceNow, Atlassian Jira and Confluence.
• Strong knowledge of ITIL, IT Service Management, security and operations experience preferably with certification.
• Experience with programming languages: SQL, PowerShell, Bash, Python, Java.
• Domain experience in financial services or experience in a highly regulated industry with particularly exposure to compliance, risk management and regulatory practices.
• Stakeholder management to influence and engage people across technology, architecture and the business teams.
• Bachelor's degree in computer science, engineering or related technology.

Nice to Have

• Experience with ERICA Enterprise Risk Management
• Experience with website support
• Experience with Salesforce
• Experience with SharePoint
• Experience with Artificial Intelligence
• Cloud certification or other related technology certification

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.