Senior Technical Support Analyst

ASX: Powering Australia's Financial Markets

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

The Team

Provides first and second level technical support on all systems within the Markets Line of Business, this includes trading, Reference Data Management, Market Surveillance, Market Announcements, Regulatory Feeds, Clearing, Risk and Margining systems.

Your Responsibilities

• Ensure stability, reliability and performance of critical applications in Clearing space by providing technical support, troubleshooting issues and managing incident resolution.
• Participate in continuous improvement initiatives to enhance operational efficiency.
• Provision of 2nd level technical support, documentation, building, testing and planning for projects for Clearing and Risk systems.
• Work with users from business areas such as Clearing and Risk systems/finance within ASX to resolve issues and provide information.
• Completion of maintenance tasks, compilation of monthly reporting, and annual BCP testing.
• Participate in non-functional testing required by projects and software releases.
• Software installation and configuration of systems/environments that are supported within the team.
• The role will also include providing 24 x 7 on-call support and weekend/after-hour installations and upgrades.
• The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team.

Must Have

• 10+ years of experience in a similar role with previous markets experience is highly regarded.
• Demonstratable experience supporting critical applications using AWS Cloud Architecture covering EC2, S3, Lambda, RDS with strong understanding of microservices, containerisation (Docker), Kubernetes administration, and CI/CD pipelines.
• Experience setting up CloudWatch alerts, supporting observability tools such as Grafana, Prometheus, Open Telemetry.
• Excellent knowledge of data handling (Oracle or SQL) including SQL scripting.
• Securities industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the business processes related to clearing of member trades.
• Excellent troubleshooting, problem solving and root cause analysis skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Willingness to learn new technologies, self-motivation with the ability to multi-task and prioritise work with minimal supervision.
• AWS Cloud Certification.

Nice to Have

• Programming and scripting skills with Cron, PowerShell, Perl or Python.
• Technical experience in distributed transactions, high availability, performance-critical systems, TCP/IP networks to diagnosis connectivity issues.
• Exposure to the standards, practices and procedures of the financial industry.

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.