10 Associate - CC - Customer Care Sales

Customer Service Representative

Responsible for communicating with customers, handling daily inquiries, order follow-up, and delivery date confirmation.

Receive customer orders, verify and enter order information into the system, coordinate with production, warehouse, logistics and other departments to ensure smooth order execution.

Follow up production progress and shipment status, provide timely feedback to customers on order status, and handle abnormal issues.

Handle customer after-sales issues such as product quality disputes, cargo damage, replacement, returns and exchanges, and coordinate internal resources for quick resolution.

Arrange container booking, truck dispatch and loading according to order volume and delivery schedule.

After shipment, prepare and organize packing list (PL), commercial invoice (INV) and other shipping documents, and complete relevant system operations.

Submit shipping instructions, PL, INV and other documents to freight forwarders and customers in a timely manner to ensure smooth customs declaration, customs clearance and cargo handover.

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.