Mountain Operations Service Specialist

Mountain Operations Service Specialist

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Mountain Operations Service Specialist

Job Status: Year Round Full Time

Compensation and Benefits: Proposed hiring rate of $24.50 to $27.40+, actual pay will be adjusted based on experience. This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary: Supports Vehicle Maintenance, Warehouse, and Transportation departments with service and parts requests. Daily work functions consist of scheduling preventative maintenance and corrective maintenance repairs, communicating with internal departments to update status of repairs in progress, coordinate parts for incoming and ongoing repairs. Liaison between techs and warehouse staff. Create, update and audit work orders in the computerized maintenance management system. Load and unload materials in support of Vehicle Maintenance and Central Warehouse operations. Assist in team schedule planning. Create and update reports, document tasks, parts cost, labor cost, and downtime to support Vehicle Maintenance goals. Assist with work assignment. Previous vehicle operations or guest service experience preferred.

Essential Duties and Responsibilities:

• Schedules all PM work and ensures all parts are onsite before vehicles and equipment are brought in for repairs.
• Communicates status updates continuously throughout the day with internal customers.
• Answers phones and is the first line of contact for internal customers, greets visitors helping and giving directions as appropriate.
• Monitors parts ETAs and schedules incoming work accordingly.
• Audits special order parts weekly and ensure returns are made in a timely manner, ensuring credit is received.
• Is the liaison between Vehicle Maintenance and Central Warehouse.
• Monitors tech work status for completion and relays potential missed deadlines to foreman and managers.
• Audits work orders daily for overall completion.
• Assists with asset downtime tracking.
• Assists with separation of WO types for tracking purposes.
• Works with Vehicle Maintenance Manager to continuously monitor preventative maintenance programs and identify opportunities for improvement.
• Identifies incoming work request and works with Foreman/Vehicle Maintenance Manager to identify shop priorities based on Mountain needs.
• Supports Vehicle Maintenance operation in multiple ways including but not limited to driving vehicles, picking up parts and materials throughout Colorado as needed, and assist in non-technical roles.
• Audits spare key program.
• Ensures all Vehicle Maintenance service is properly scheduled, recorded, organized and saved for historical reference and regulatory inspection.
• Audits work order time and materials entry, questioning excessive time and parts cost.
• Works with the Central Purchasing team to ensure parts are ordered and received.
• Administers service productivity, financial activity recording and reporting in accordance with accounting/finance policy & procedure, departmental budgetary guidance, and management directive. Including internal department reporting and corporate reporting, department and technician parts usage, labor time and external service tracking.
• Under guidance of department management/supervisory staff, updates and administers department maintenance procedures, forms, schedules, equipment records.
• Assists in ordering and tracking parts verifying receipt and entering in the system. Ensures parts stock is adequate and replenished.
• Maintains storeroom and inventory security during normal work hours.
• Analyzes inventory histories and consumption to ensure proper reorder quantities. Conducts regular physical inventories and cycle counts.
• Verifies vendor's statements, invoices, freight bills and other accounts payable with department records. Corrects and/or reports discrepancies and process payment approvals.
• Handles on a daily basis the purchase of fuels and maintenance of daily required governmental records.
• Manages monthly invoices to bill departments for fuel and other repair charges.
• Assists on a daily/monthly basis tracking costs for department and labor for department and cost analysis along with statistical data as assigned.
• Manages vehicle registrations in accordance with federal, state, local regulations.
• Coordinates and assists employees with administrative matters.
• Maintains and coordinates repairs of office equipment, orders supplies and tracks expenditures of each.
• Operates all Powdr Copper Mountain vehicles in a safe manner and follows maintenance procedures while keeping the vehicles clean and in good repair.
• Receives, unpacks, examines goods shipped and reconciles to PO and invoices.
• Is familiar with all vehicle maintenance operations.
• Keeps assigned work areas clean and in orderly condition.
• Works within all state and federal regulations, including OSHA and local Fire Marshall.
• Coordinates material activity functions such as returns to vendors, return to stock, transfers and exchanges.
• Maintains Colorado UST B Operators License.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

• Responsible for independent communication with department staff regarding timekeeping, payroll, maintenance, financial, training and other recording deficiencies and resolution.
• Assists department management with required training of staff.
• Assists with dispatch and work flow in shop.

Personal Attributes:

• Is honest and has the highest integrity.
• Is able to handle and manage confidential information.
• Professional appearance. Adheres to all grooming guidelines.
• Follows established policies and procedures.
• Is supportive of Core Values.
• Sets the example for others and is above reproach.
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment.
• Is flexible with hours and days of work.
• Is able to work any hours of the day, any days of the week.
• Prioritizes and re-prioritizes personal time and work, to have good balance in life.

Basic Requirements:

• Be able to fluently read, speak, and write the English language.
• Must be able to lift 50 lbs.
• Hearing must be adequate in adverse conditions.
• Must have a valid US Driver's license.
• This position may require the use of a motor vehicle and the employee is subject to comply with the Driver's Standards of Copper Mountain.
• Be prepared and able to work at station in office environment for full scheduled work hours. Department office environment may involve occasional noisy, dusty, and odorous conditions.
• Be prepared and able to stand in a relatively stationary position for extended periods (2 to 4 hours) to perform specific maintenance functions.
• Be prepared and able to potentially operate equipment i.e., snowmobiles and other off-road vehicles with proper training in potentially adverse weather conditions.
• Be prepared and able to work extended hours (10+ hours/day) in a safe manner and in all adverse working conditions.
• Must be at least 18 years old</li