Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
Position Summary
Guest Service Lead Agents work in high business volume environments, assisting guests with the online purchase of tickets, season passes, equipment rentals, Ski and Ride School, Zipline Tours, RV reservations, and Sunset Dinners. Lead Agents must be experts in the online purchase flow so they can guide guests on their mobile devices, laptops, tablets, etc. Lead Agents work with sophisticated point of sale (POS) terminals requiring a high level of computer experience. Lead Agents work with guests in person, via email, text, and phone. They must be able to work in any of our sales locations, including West Village Guest Services, West Village Reservations, Sunrise Guest Services, Sun Country Tours Bend, and Sun Country Tours Sunriver. Lead Agents must have the ability to work well with the public constantly, often under stressful conditions. Lead Agents must have a high level of knowledge about all aspects of Mt. Bachelor and Sun Country Tours, including other departments, their locations and functions, as well as events, activities, and services available to our Guests. Lead Agents must have a high degree of computer literacy in Windows. Some of our locations include retail operations, and duties include maintaining displays of products and restocking merchandise, researching product features and sharing knowledge with co-workers, assisting with merchandise check-in, and internal transfers.
In addition to assisting guests, the Lead Agent will oversee the day-to-day communications of the sales agents, be available to answer their questions, provide clarifications, suggestions, and input on handling difficult situations. The Lead Agent will assist in ongoing training for new products and reworked products. Lead Agents are responsible for opening and closing Guest Service offices, distributing and collecting cash to/from staff, and submitting nightly deposits and reports. Lead Agents act as a primary communication link between Guest Service Agents and Guest Services Supervisors.
Essential Functions/Major Responsibilities
Provide Excellent Guest Service:
Support Teamwork and Initiative:
Adhere to Safety and Security Policies:
Interpersonal Contacts
Primary contact is with agents and guests. Other contacts include Rentals, SRS, Helpdesk, Retail, and department Supervisors.
Specific Job Skills
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Rate: $20.50/hr
Minimum Age Requirement: 18+
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.