Network Engineer

Network Engineer

It is an exciting time to work for the City of Aurora! We are growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that guide the implementation of their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

In the City of Aurora's IT department, we view business as an ecosystem rather than a competitive landscape. Our team exists with the sole purpose of serving our community and its constituents. Our empathic culture helps us be mindful of the impact our day-to-day relationships can make on our ability to achieve our goals within the technological ecosystem we build and support. Embracing different perspectives—in and out of the office—allows us to elevate the quality of our work and our culture as well as optimize how we deliver products and services. The work we do is valued, important, and rewarding; we strive to provide a work environment that listens to, understands, and trusts its employees.

Our IT Department encourages employees to be: Transitional: Constantly adapting to new technologies and the changing needs of our city; Dedicated: Committed to making the best decisions for our city, our fellow employees, and the community; Optimizing: By making the most of every resource we have available; Empathic: In our ability to understand and have compassion for the feelings and needs of our community, customers, and coworkers.

Our ideal candidate is dynamic, enterprising, humanistic, communicative, and a lifelong learner. Dynamic: Do you enjoy a variety of work roles and responsibilities? Pivot quickly between consistent/ongoing priorities and new/challenging activities? Believe that technology problems can have more than one solution? Enterprising: Will you show initiative and drive projects to completion? Be resourceful and find or invent a solution? Be organized, highly focused, and productive with the use of time and resources? Humanistic: Are you inspired by making a meaningful difference in the lives of others? Compassionate and patient with coworkers and the community that COA serves? Humble when working with others? Lifelong Learner: Have you shared knowledge with others while learning from colleagues? Been inventive and imaginative when solving problems, leveraging the experience and knowledge of yourself and others on the team? Proactively sought professional improvement opportunities? Can you respect others' time, ideas, and contributions? Act as a diplomatic, reliable source of information to internal and external constituents? Facilitate communication and collaboration with others to solve problems?

Why work for the City of Aurora? Competitive total compensation package; Well-funded general employees retirement plan; Light rail station is minutes away; On-site fitness center and overall employee well-being programs; Internal educational programs to assist with career advancement; Flexible work from home program; Paid continuing professional education hours required to maintain applicable certification(s); A chance to make a difference. You're not protecting a dollar, you're protecting people.

What does the role entail? This position will play a crucial role within the Networking Team. This position will be tasked to help design, maintain, and support Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless LAN (WLAN) networks for both voice and data applications. Monitors and administers the data network systems; Communicates networking issues to other employees and management; Installs and configures network equipment to update or fix hardware or software issues; Implements, maintains, and monitors information security standards specific to the network infrastructure; Problem-solving and critical thinking; Attention to detail; Clear written and verbal communication skills; Excellent time management; On-call rotation; Creating technology roadmaps – solution rationalization; Tracking time spent on work tickets and projects; Coordinate with vendors and telecommunications service providers.

Minimum qualifications and working conditions include: Education: Licenses or certificates preferred: CCNA/JNCIA, CCNP Switch 350-401/JNCIP-ENT, ITIL Foundations - IT Service Management, PCNSE - Palo Alto Certified Network Security Engineer, Juniper, Valid Colorado Driver's License; Required experience: 2 years of Network Engineering/Administrator experience; An equivalent combination of education, training, and experience may be considered. Preferred experience includes Palo Alto/Cisco/Juniper Mist, Network Technical Documentation and Topology, Flexibility to work within multiple network environments with different topologies, Running multiple projects simultaneously, Change Management Processes, Windows Network OS, LAN, WAN, WLAN, VOIP, Network management analysis tools; Knowledge: Working knowledge of Microsoft network operating systems; Domain Name Services, DHCP; Principals of systems analysis and design; VOIP, switches, and router configuration including MPLS, BGP, and VLAN; Network monitoring and analysis tools, network management, firewall, IPS technologies, and VPN's. Understanding of web-based applications; Abilities: Strong communication skills to communicate with customers, support personnel, relevant stakeholders, and management; Strong creative thinking, problem solving, planning, time-management, and organization skills to balance and prioritize work; Strong interpersonal skills and a propensity to develop and mentor employees; Strong ability to manage multiple programs, handle multiple assignments simultaneously, and switch between assignments quickly; Strong ability to create and maintain formal and informal networks; Strong ability to lead and work in a team environment; Strong ability to manage by influence; Ability to establish and maintain effective working relationships with other employees, users, computer industry representatives, and citizens; Communicate effectively orally and in writing with technical and non-technical personnel; Work effectively both independently and in a team environment; Assess customer needs and apply technical and security knowledge to develop solutions; Strong interpersonal, analytical, and problem-solving skills; Working conditions: Physical demands: Light physical work requiring ability to lift a maximum of 25 pounds, including lifting 10 pounds overhead. Occasional carrying, walking, and standing. Vision to analyze data and read/interpret reports, documents, and other written information. Hand/eye coordination for operation of computer keyboard. Speech communication and hearing to maintain communication with employees and citizens. Capable of driving between city supported buildings and to meetings in the Denver metro area as needed; Work environment: Normally works in a clean, comfortable environment. System support issues may require working outside the office environment and in or around emergency response vehicles. Requires rotational staff escalation support outside normal business hours; Equipment used: Standard business and professional tools and equipment including computers, laptop computers, and mobile computing devices.