Building Customer Service Tech

Job Title

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-funded general employees retirement plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

Primary Duties & Responsibilities

Anticipated Hiring Salary: $24.50/Hourly

Salary Range: $23.58 - $29.47/Hourly

Salary to be commensurate with experience.

Deadline to apply: October 17th, 2025 (This position is subject to close once a qualified pool of applications has been obtained)

• Assist the general public and developers by phone and Live Chat to determine permit requirements for all Building, Planning, and Licensing applications; directing calls to proper personnel
• Provides complete and accurate information to customers, which may involve explaining applicable regulations, policies, procedures, or standards based on a comprehensive knowledge of city procedures and services
• Acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues
• Entering all inspection requests and giving ETA's for inspector arrivals into permitting software
• Responsible for reviewing records and reports submitted by applicants for accuracy and completion
• Responsible for requesting and collecting permit data
• Responsible for the Building Inspector's daily files for inspections, scheduling appointments, including processing all paperwork for the Inspector's site visits
• Maintains/updates electronic records daily for building plans, contractor licensing, permits, building inspections, code records requests; electronic scanning of various documents
• Perform other related duties as required

Minimum Qualifications & Working Conditions

Education:

• High School diploma or GED required

Experience:

• Two years' experience in dealing with the general public in a service capacity
• One year of experience in responsible office work; construction-related work preferred

Knowledge:

• Knowledge of general office procedures, telephone etiquette, and demonstrate the ability to efficiently and effectively create and produce quality detailed work with a high level of accuracy

Abilities:

• Ability to establish and maintain effective working relationships with employees and citizens
• Handle stressful situations with tact and diplomacy
• Communicate effectively both verbally and in writing
• Independently read and interpret construction documents and maps in relation to the tasks of the job

Skills:

• Skill in the operation of a computer system with related software
• Efficiently and accurately key information using a keyboard, and have the skill to perform data entry

Licenses and/or Certificates Required:

• None

Working Conditions

Physical Demands:

• Primarily sedentary physical work requiring the ability to lift a maximum of 25 pounds
• Occasional lifting, carrying, walking, and standing
• Frequent hand/eye coordination to operate office equipment
• Vision for reading, recording, and interpreting information
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses standard office equipment, including a personal computer, calculator, architectural and engineering scales, fax/copy machines, multi-line telephones, and code books
• This position may require the incumbent to occasionally use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.