Technical Application Service Specialist

Technical Application Specialist

Salary: £65,385 - £79,915

Location: Leeds

Hours: Full-time – 35 Hours per week

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

At Lloyds Banking Group, our Technical Application Service Specialist is a senior technical specialist responsible for leading IT recovery processes during outages, managing operational stability, and driving continuous improvement across service operations.

This role requires a strong technical foundation, leadership in incident management, and the ability to coordinate cross-functional teams to ensure service levels are consistently met or exceeded.

About this opportunity

As Technical Application Service Specialist, you'll bring your expertise to the table, driving technical discussion in live support management and delivery in key areas. You'll focus on solving complex challenges with your specialised knowledge taking ownership of critical BAU business management and delivery within your team.

In this role, you'll lead the way in shaping the direction of our BAU software management and solutions, to make impactful decisions and drive success. You'll collaborate closely with the engineers, operations and business customers to support feature development and continuous improvements and delivery excellence.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you'll too

Day to day, you'll:

• Subject Matter Expertise: Resolve complex service issues and handle customer concerns
• Training & Development: Lead training sessions to upskill team members
• Strategic Contribution: Shape service strategy and identify, implement and drive process improvements
• Operational Accountability: Ensure 24/7 service availability and performance as well as enhancing service quality with other departments
• Critical Thinking: Analyse data to identify problems and generate solutions
• SRE and Service Engineering: Use software and automation to manage production systems
• Technical Operations: Monitor, troubleshoot, and resolve technical issues

What you'll need:

• Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues
• Knowledge of ITSM Tools: Experience with ServiceNow, Service Introduction and Jira
• Incident & Problem Management: Familiarity with ITIL practices
• Documentation & Reporting: Document fixes and contribute to knowledge bases
• Problem-Solving Abilities: Implement effective solutions under pressure
• Communication Skills: Clear verbal and written communication
• Technical Proficiency: Proficiency in .Net, React JS, Windows, Unix/Linux, SQL, PostgreSQL, Oracle, and GitHub
• Tools: Experience with UCD, MQ Message Queue, TWS Batch Scheduling, IBM WebSphere, IBM APIC, IBM MQ, Splunk, Dynatrace, Google Cloud, and CMS
• Values & Behaviours: Innovate, inspire, and embrace diverse viewpoints

And any experience of these would be really useful:

• SRE & Service Engineering: Advanced knowledge in software and automation tools
• Technical Operations: Use scripts and tools to investigate and manage issues
• Critical Thinking: Interpret information objectively and generate ideas

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.