Service Designer (12 - month FTC)

Service Designer (12-Month Ftc)

End Date: Tuesday 20 January 2026

Salary Range: £70,929 - £78,810

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary: Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we're well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

Location(s): London

Hours: Full-Time

Duration: 12-Month Fixed-Term Contract

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this opportunity: We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. This role is within the Payments team, dedicated to delivering exceptional experiences that make moving money simple and secure for our customers.

You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. As a Service Designer, it'll be your role to:

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Support the research and document current and future state services.
• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own development.
• Collaborate closely with other designers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you'll need: We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

• You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
• You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• Additionally you'll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Annual performance-related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.