Senior Technical Application Service Specialist

Senior Technical Application Service Specialist

Salary: £65,385 - £79,915

Location: Bristol

Hours: Full-time, 35 hours per week

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

About This Opportunity

Are you passionate about driving technical excellence and ensuring mission-critical systems operate at peak performance? Join our Customer Decisioning Lab as a Senior Technical Application Service Specialist, where you'll take ownership of the resilience and reliability of our Pega Customer Decision Hub (CDH) platform. This is a senior role with significant influence on strategy, engineering practices, and operational standards, ensuring our technology underpins exceptional customer experiences.

What You'll Be Doing

• Lead the design and development of advanced dashboards to monitor application health, performance, and key business metrics, ensuring actionable insights for leadership teams.
• Shape and embed Site Reliability Engineering (SRE) principles across the platform, driving improvements in reliability, scalability, and incident response.
• Champion automation initiatives for monitoring, alerting, and reporting to enhance observability and reduce operational overhead.
• Act as a trusted technical advisor, collaborating with engineering, operations, and business stakeholders to influence strategic decisions and ensure platform stability.
• Analyse complex performance trends, providing recommendations that inform capacity planning, disaster recovery strategies, and compliance adherence.
• Mentor and guide junior team members, fostering a culture of continuous improvement and technical excellence.

What You'll Need

• Extensive experience in building and optimising dashboards using tools such as Pega, Grafana, Kibana, or similar.
• Deep understanding of SRE principles, including reliability engineering, monitoring, and incident management at scale.
• Advanced proficiency in SQL and data visualisation techniques.
• Proven ability to lead technical initiatives and influence cross-functional teams.
• Exceptional problem-solving, analytical, and communication skills, with the ability to translate technical insights into business value.

It would be advantageous if you also bring:

• Expertise in Pega CDH or similar decisioning platforms.
• Experience in automation and scripting for monitoring and reporting.
• Familiarity with cloud-based environments and modern DevOps practices.

About Working For Us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're investing in cutting-edge technologies, modern workplaces, and our people to make our Group a great place for everyone—including you. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

What We Offer

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, plus bank holidays.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to lead with purpose and make a real impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.