Ready - made Products Operations Assistant

Ready-Made Products Operations Assistant

This is a full time role in Leeds. As this is working with a relatively new team, you'll need to be flexible in the nature of the work you'll support. From back-office processing, handling workflow, helping resolve unexpected issues and speaking to customers.

We have an exciting opportunity to join the Ready-Made Investments & Ready-Made Pensions Team to provide first class service to our customers!

As a Ready-Made Products Operations Assistant you'll be:

• Handling inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries.
• Completing telephony, digital and admin-based tasks to service customer queries.
• Taking ownership of customer problems, solving them at first point of contact and raising any issues to leadership
• Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered
• Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures

Full training will be provided. So, if you want to learn something new and will challenge processes with a focus on providing good outcomes, whilst demonstrating a positive attitude this could be your next move.

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need:

• Advanced Telephony Communication Skills - Skilled in managing high-volume inbound and outbound calls with clarity, confidence, and customer focus.
• Proven Experience in Financial Services - Demonstrated ability to navigate financial environments with precision and professionalism.
• Exceptional Customer Service Delivery - Consistently recognised for delivering outstanding client experiences through empathy, responsiveness, and problem-solving.
• Meticulous Attention to Detail - Known for accuracy and thoroughness in all aspects of work, ensuring high-quality outcomes and compliance.
• Efficient Task Execution & Time Management - Adept at prioritising and completing tasks swiftly without compromising quality, even under pressure.
• Thrives in Fast-Paced, Dynamic Environments - Flexible and resilient, with a proactive mindset that embraces change and drives continuous improvement.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.