Lloyds Banking Group - Customer Support - Plymouth

Customer Support

Location(s): Plymouth - Working across our Lloyds and Halifax branches within a reasonable distance.

Hours: 26 hours a week including Saturdays

Working Pattern: Part-Time

Salary: £19,463 increasing to £20,020 after 6 months

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive? We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Apply today and find out more.